Our Promise: Damaged-on-Arrival, Refund & Complaint Policy
Returns, Refunds & Complaints: Flower Delivery Basildon
As a trusted local florist, Flower Delivery Basildon understands how important it is for your floral gifts to arrive looking as stunning as they did when they left our shop. Our Fresh Flowers Guarantee is at the heart of what we do, whether you’re sending flowers to a household, business, or treating yourself right here in Basildon. Below, you’ll find comprehensive information regarding our policies on returns, refunds, complaint processes, and how we ensure flowers arrive in peak condition.
Our Fresh Flowers Guarantee in Basildon
We take immense pride in sourcing and arranging only the freshest flowers for every Basildon delivery. Each bouquet is carefully prepared by experienced florists and dispatched promptly to ensure maximum freshness upon arrival. We guarantee that all flowers delivered in Basildon will remain fresh and vibrant for at least 5 days from the date of delivery, provided proper care instructions are followed. If your flowers fail to meet this freshness standard, please let us know as soon as possible for assistance.
Damaged-on-Arrival Policy
Occasionally, despite our best efforts, flowers may be damaged during transit. If your flowers arrive wilted, broken, or otherwise damaged, please contact us within 24 hours of receipt. We may request a photo of the bouquet and the packaging to help us investigate and resolve the issue swiftly. Our team will always prioritise making things right for our customers in Basildon and the surrounding areas.
Refund & Replacement Options
Your satisfaction is essential to us. If your flowers do not meet our freshness guarantee or arrive damaged, you have the choice of a free replacement bouquet or a full refund. Simply let us know your preference when you report the issue. Refunds are processed back to your original payment method. We make every effort to resolve refund and replacement requests within 3-5 working days so you can order with complete confidence from your local Basildon florist.
Complaints Procedure
We strive to provide excellent service and fresh, beautiful flowers for every customer. However, if you have a complaint or believe we could have served you better, we want to know about it. Please contact us with your order details and a description of your concerns. Our dedicated team will investigate thoroughly and respond within 48 hours. Wherever possible, we’ll offer a resolution, which may include a replacement, refund, or an alternative solution to restore your confidence in our service.
Trusted Local Service for Basildon & Nearby Areas
As an established Basildon florist, we value the trust and loyalty of our community’s households and businesses. Delivering fresh, beautiful flowers and exceptional customer care to Basildon is our top priority. Should you ever have concerns or need aftercare for your order, please rest assured that Flower Delivery Basildon is here to help locally and promptly.
How to Start Your Return or Make a Complaint
To begin a return, request a refund or replacement, or submit a complaint, kindly reach out to our team with your order information. We recommend doing this as soon as possible, and ideally within 48 hours of your delivery. Your satisfaction is our commitment for every order made in Basildon and the surrounding areas.
