Welcome to the Flower Delivery Basildon website. These Terms and Conditions ("Terms") govern your use of our online flower delivery services and apply to all purchases made for delivery in Basildon and the surrounding areas. Please read them carefully before placing an order. By accessing and using our website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
In these Terms, the following definitions apply:
These Terms apply to all customers seeking to order online flower delivery in Basildon and surrounding areas through our website. Where services or policies differ for specific locations, these will be made clear at the point of order.
To place an order for flower delivery via our website, simply browse our selection of bouquets and arrangements, select your preferred products, and add them to your basket. At checkout, complete the recipient's details, including a valid Basildon or nearby address, preferred delivery date, and any personal message you wish to include. Review your order before proceeding to payment. Once payment is approved, you will receive an order confirmation.
Please ensure the delivery information provided is correct. We cannot be held responsible for delays or loss due to incorrect or incomplete address details.
Minimum and/or maximum order values may apply, and you will be notified if this affects your order.
All products are subject to availability. While we strive to fulfil every order as selected, flowers are natural products and may occasionally be unavailable due to seasonal or supply constraints. In such cases, we reserve the right to substitute unavailable items with flowers of equal or greater value and similar style and quality. Significant substitutions will be communicated to you prior to dispatch whenever possible.
Flower images on our website are for illustration purposes only. Actual arrangements may vary due to flower availability and the nature of custom floral design. Every effort is made to ensure your bouquet closely matches your selection.
Delivery is available throughout Basildon and the surrounding areas as listed on our website. Orders for same-day delivery may be subject to cut-off times. Delivery charges (if applicable) will be displayed at the checkout stage. Please ensure someone is available to receive the delivery at the arranged address and time; if no one is present, we will attempt to leave the flowers in a safe place or with a neighbour, or redeliver at a later time, which may incur an additional charge.
All prices listed on the website are in GBP (£) and inclusive of VAT, unless stated otherwise. Payment for your order can be made using the payment methods offered on our website at checkout, such as debit/credit cards and other authorised payment gateways. Your payment must be received in full before your order is processed and delivered.
By submitting your payment information, you warrant that you are authorised to use the payment method and that there are sufficient funds to cover the purchase. We reserve the right to refuse orders if payment cannot be processed or is declined for any reason.
You may cancel or change your order up until the order has entered the preparation process. To request a cancellation or amendment, please contact us as soon as possible using the details found on our website. Orders that have already begun preparation or are out for delivery cannot usually be cancelled or altered.
If your order is eligible for cancellation, a refund will be processed using your initial payment method within a reasonable timeframe. Minor amendments or corrections may be accommodated at our discretion depending on order status.
If there are any issues with non-delivery, please notify us within 24 hours of the agreed delivery date. We will investigate promptly and, where appropriate, arrange for re-delivery or offer an alternative solution. We cannot refund or replace orders where the recipient refuses delivery or where incorrect address details have been provided.
Due to the perishable nature of flowers, we may not be able to accept returns once the product has been delivered. However, if you are unhappy with the quality of your flower arrangement or believe it does not match your order, please contact us within 24 hours of delivery. Photographic evidence may be requested to assist with your claim. Where faults are confirmed, we will offer a suitable remedy, which may include a replacement, a partial refund, or a full refund at our discretion.
Your statutory rights as a consumer in the UK are not affected by this policy.
We are committed to protecting your privacy and handling your personal information securely in compliance with all applicable UK data protection laws. Your information is used only as necessary to process your order and deliver your flowers. Detailed information on how we collect, use, and store personal data is provided in our Privacy Policy, available on our website.
We are not liable for:
Our liability to you in connection with any purchase is strictly limited to the value of the product purchased. Nothing in these Terms limits or excludes liability for death or personal injury resulting from our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
You agree to:
All content on our website, including but not limited to images, text, product descriptions, and design elements are the intellectual property of Flower Delivery Basildon or its licensors. You may not copy, reproduce, or use this content for commercial purposes without our permission.
We reserve the right to revise and update these Terms at any time. Changes will be posted on this page and will become effective immediately. It is your responsibility to review these Terms regularly to ensure you are aware of the latest version. Continued use of our website and services after changes constitutes acceptance of the revised Terms.
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
These Terms and any disputes arising out of or in connection with them, including any non-contractual disputes, shall be governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the English courts.
If you have any questions regarding these Terms and Conditions, or require further clarification, please refer to the contact section on our website. We are committed to providing excellent customer service for flower delivery in Basildon and the surrounding areas.
Note: These Terms and Conditions apply equally to all customers in Basildon and surrounding areas who place orders for flower delivery using our website.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Basildon, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Basildon.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
